Policies
Refund policy
How refunds work for exports and day passes bought in the Uzuri Enhance app.
Uzuri Enhance is free to download. You pay only for exports, bought in the app with mobile money as export packs or a day pass.
Export packs
- Unused exports can be refunded within 14 days of purchase. Exports already used are not refunded.
- Exports do not expire, so there is no need to use them quickly.
Day passes
- A day pass can be refunded within 24 hours of purchase if no photos were exported with it.
Failed exports and payment problems
- If an export fails because of a fault in Uzuri Enhance, the export is credited back.
- If you were charged but the exports did not appear, contact us with the payment's transaction ID and we will add them or refund you.
- If you were charged twice for one purchase, the extra charge is refunded in full.
How to ask for a refund
Contact us (details on the Help page) with the phone number you paid from, the date, and the transaction ID. Refunds go back to the same mobile money number, usually within 7 working days of approval.